If you wish to return an item, please email：

customerservice@kkeepintouch.com

• We will provide you with the return address. Please note that the item needs to be unused, and if applicable, the packaging should be unopened.
• We need to be notified within 30 days of delivery for all returns and exchanges. We will not be responsible for lost packages if you fail to inform us before return.
• You will be responsible for the shipping cost of the return, and please use your local post to avoid taxes. We will issue a refund or exchange the product for another item as soon as we receive the item.
• We recommend using a tracking service when returning an item to avoid potential issues.

* We are not responsible for lost packages on the way to us.
*For damaged, missing, or delivered but not received packages shipped via FedEx, you must notify us within 15 days from the delivery date.

– What is the time frame to take advantage of the refund option?

    30 days return policy.

– Who pays the shipping cost on returns?

    If it is a return or exchange, the customer will pay for the shipment back.

– What is the next step to initiate a return?

    Contact us at customerservice@kkeepintouch.com

– What is the policy for broken products?

    If the bracelet is broken due to a manufacturing error, the customer has 30 day’s warranty

– What is the policy for a product that is not broken but the customer wants to return because they changed their mind?

    30 days as long as the bracelet is in the same condition as when we sent it

– How long does it take to get the money back once the refund process has started?

    1-2 business days

– For which payment methods can a refund be processed?

    Credit card and PayPal